Effective: 17-08-2018

You can use our services in a variety of ways to manage your privacy. And across our services, you can adjust your privacy settings to control what we collect and how your information is used.

If you have any questions or find it unacceptable about this Privacy Policy, you can contact us.

We want you to understand the types of information we collect as you use our services

We collect information to provide personalized and better services to all our users – from figuring out basic stuff such as which language you speak, to more complex things.

Things that you create or provide to us

Once you create an account when using Mindvivid products/services, you provide us with personal information that includes but is not limited to your name, gender, birth, identity proof (or copy), phone number, fax number, location, address and the relevant proof, email, credit card information and bank account information. You are not obliged to provide the personal information that we have requested, and you have the right to refuse to provide. However, if you chose not to do so, in many cases we will not be able to provide you with our products or services.

We also collect the content that you create, upload or receive from others when using our services. This includes things such as your IP address, cookies, the pages you request, and your game, test and training data. In general, our servers automatically collect usage data, such as the frequency of visits to our website and internal pages.

We may disclose your personal identifiable information from any public source if required to do so by law, or in the good faith belief that such action is necessary in order to conform to the requirements of law, or to comply with legal process served on Mindvivid, Mindvivid products and services, or to protect and defend the rights or property of Mindvivid. We may also collect your relevant information from our credible partners.

We use various technologies to collect and store information, including cookies, databases and server logs. A cookie is a small text file that is saved on the User's computer or mobile device when visiting our website. It enables us to remember the User's actions and preferences (such as login, language, time of visit and other display preferences) over a period of time, so that the User does not have to continually re-enter such preferences upon returning to the Mindvivid website or while browsing from one page to another. You can change how cookies are stored on your machine by clicking on the 'Tools' menu in your internet browser, but we still recommend you can activate the cookies function. With the cookie function enabled, you can get access to the most focused and competitive content in our website. If you choose to disable the cookies, you may have to bear the corresponding losses.

We use data to build better services

We use the information that we collect from all our products/services for the following purposes:

Maintain & improve our services

We also use your information to ensure that our services are working as intended, such as tracking outages or troubleshooting issues that you report to us. We will also make use of your data for the improvement of our website, application, game and training system. We may use you information for statistical or research purpose. We may cooperate with professional researchers and make use of your information in measuring and quantifying the effectiveness of our services or products. Normally during our research process, all information will be used in a collective form, and unless your consent is granted, disclosure of all your personal information will be strictly constricted.

Develop new services

We use the information we collect in existing services to help us develop new ones. For example, understanding how Brainastic users enjoy our services, helped us modify user experience and design more innovative games and training.

Provide personalised services

We use the information we collect to customise our services for you, including providing your performance data of Brainastic and arranging the most suitable personalized game training.

Measure performance

We use data for analytics and measurement to understand how our services are used. For example, we analyse data about your visits to our sites to do things like optimise product design.

Communicate with you

We use information that we collect, such as your location and email address, to interact with you directly. For example, we may adopt reasonable security procedures and measures to protect your personal information from unauthorized access, use, modification, destruction and disclosure if we detect suspicious activity, such as an attempt to sign in to your account from an unusual location.

Protect Mindvivid, our users and the public

We use information to help improve the safety and reliability of our services. This includes detecting, preventing, and responding to fraud, abuse, security risks and technical issues that could harm Mindvivid, our users or the public.

We may combine the information we collect among our services and across your devices for the purposes described above. For example, if you have used our products or services, we analyse based on your content and provide you with customized services.

Managing, reviewing, and updating your information

When you’re signed in, you can always review and update information by visiting the services you use. For example, click “Settings” to help you check, edit and manage specific types of content that you’ve saved in Mindvivid products/services, including the account information you save or display, such as display name, profile picture and contact information.

Exporting, removing & deleting your information

In order to do backup or use services provided by any third party, you can export part of the content into copies after logging into Mindvivid products or services, for example the export of Brainastic Performance Report from mvPortal. There may also be links connecting to websites of any third party which are neither possessed nor controlled by Mindvivid. Hence, Mindvivid will not be responsible for the use of these information. If you intend to remove or delete your information, you can contact us for removing the relevant Mindvivid products, services or the information inside.
In some cases, we retain data for limited periods when it needs to be kept for legitimate business or legal purposes. We are committed to protecting your personal data from being misused or deliberately delected. Therefore, when you plan to delete certain information, still our existing and backup system will automatically save your data for a period of time.

Compliance & cooperation with regulators

We regularly review this Privacy Policy and make sure that we process your information in ways that comply with it.

When you share your information

Many of our services let you share information with other people, and you have control over how you share. For example, you can share training result on Facebook publicly. Remember, when you share information publicly, your content may become accessible through search engines.

When Mindvivid shares your information

We do not share your personal information with companies, organisations or individuals outside of Mindvivid except in the following cases:

With your consent

We’ll share personal information outside of Mindvivid when we have your consent. We’ll ask for your explicit consent to share any sensitive personal information.

For legal reasons

We will share personal information outside of Mindvivid if we have a good-faith belief that access, use, preservation or disclosure of the information is reasonably necessary to:

We may share non-personally identifiable information publicly and with our partners – such as publishers, advertisers, developers or rights holders. For example, we share information publicly to show trends about the general use of our services. We also allow specific partners to collect information from your browser or device for advertising and measurement purposes using their own cookies or similar technologies.

In the circumstances of merger and acquisition, restructuring or reorganization, liquidation or bankrupt, Mindvivid reserves the right to merge, sell or transfer all or substantial part of our assets, including the data that you provided to us. When you use our products and service, you agree that we may use your data for the above purpose. Nonetheless, we will ask the relevant companies or businesses to take any appropriate confidentiality and security measures to ensure the confidentiality of your personal information.

We build security into our services to protect your information

All Mindvivid products are built with strong security features that continuously protect your information. The insights we gain from maintaining our services help us detect and automatically block security threats from ever reaching you. And if we do detect something risky that we think you should know about, we’ll notify you and help guide you through steps to stay better protected.

We work hard to protect you and Mindvivid from unauthorised access, alteration, disclosure or destruction of information we hold, including:

About this policy

When this policy applies

This Privacy Policy applies to all of the products and services offered by Mindvivid. This Privacy Policy doesn’t apply to products and services that have separate privacy policies that do not incorporate this Privacy Policy.

Changes to this policy

We change this Privacy Policy from time to time. We will not reduce your rights under this Privacy Policy without your explicit consent. We always indicate the date when the last changes were published and we offer access to archived versions for your review. If changes are significant, we’ll provide a more prominent notice (including, for certain services, email notification of Privacy Policy changes).

If you have any queries, comments, or concerns about this Privacy Policy or the information collection practices of this site, you may contact us by email info@mindvivid.com.